Refund and Returns Policy

Overview

Due to the nature of Pokémon trading card products, all Pokémon single cards and sealed Pokémon products sold through are considered final sale, except in the limited case where the wrong product was shipped.

In Canada, businesses are generally not required to accept returns unless items are defective, and New Brunswick also notes that sellers are not required to offer refunds, returns, or exchanges when a customer simply changes their mind. [ised-isde.canada.ca], [fcnb.ca]

Final Sale Products

The following products are final sale:

  • Pokémon single cards
  • Sealed Pokémon products
  • Opened sealed products
  • Sale or discounted Pokémon products, unless the wrong product was shipped

Non-Eligible Return Reasons

Returns, refunds, or exchanges are not accepted for:

  • Buyer’s remorse
  • Change of mind
  • Market price changes
  • Condition disagreements after handling
  • Opened sealed products
  • Products damaged after delivery
  • Products returned without approval

Why Returns Are Limited

This policy exists because trading cards and sealed products are collectible, condition-sensitive items that can be affected by card swapping, resealing, tampering, handling, and market fluctuations.

Eligible Return Reason

A return request may only be reviewed if the customer believes the wrong product was shipped.

Examples may include:

  • Wrong single card received
  • Wrong sealed product received
  • Missing item from the order

Return Request Window

Customers must contact us within 48 hours of delivery if they believe the wrong product was shipped.

Proof Requirements

Customers must provide clear proof before a claim can be reviewed.

For a wrong single card claim, the customer must provide photos of:

  • The front of the card
  • The back of the card
  • The packaging
  • The shipping label
  • The order slip, if included

For a wrong sealed product claim, the customer must provide photos of:

  • The sealed product from all sides
  • The packaging
  • The shipping label
  • The order slip, if included

Sealed Product Requirement

Sealed products must remain unopened to be eligible for review.

Opened sealed products are not eligible for return. If a customer believes they received the wrong sealed product, they must keep the product unopened and contact us with proof before opening it.

Return Review Process

Once a return request is submitted, will review the customer’s proof, order record, product listing, fulfillment details, vendor evidence if applicable, shipping label, and tracking information.

If more proof is needed, we may request additional photos or details before making a decision.

Approved Returns

If a return is approved, the customer will receive return instructions.

Approved returns must be shipped back using secure packaging and tracking.

Refunds, replacements, or store credit will only be issued after the returned item is received and inspected.

Inspection Process

The returned product must match the approved return claim and must not show signs of tampering, swapping, or misuse.

If the returned item does not match the approved claim, the refund, replacement, or store credit may be denied.

Refunds, Replacements, and Store Credit

If the return is approved and passes inspection, may offer one of the following:

  • Refund to the original payment method
  • Replacement, if available
  • Store credit

Return Shipping

If the wrong product was shipped by , we may cover return shipping or provide a replacement, refund, or store credit after inspection.

If the wrong product was shipped by a Level 1 Self-Service Vendor, the vendor may be responsible for the return or refund outcome.

If the order was fulfilled through Level 2 Full-Service Consignment, will handle the return through our return address or PO box.

Chargebacks and Disputes

If a customer opens a payment dispute or chargeback, we may provide the payment processor with order confirmation, product listing details, shipping label, tracking number, delivery confirmation, customer communication, and our published refund and returns policy.